Responsible Gaming at bethdb — Play Within Your Limits

Every new registration on bethdb.net requires the player to confirm that they are 18 years of age or older at the time of sign-up. This is not a formality — bethdb conducts identity and age verification (KYC) for all accounts before any withdrawal can be processed, and may request verification at any point during the account lifecycle if there is reason to believe the registered age is inaccurate.

Players who are found to be under 18 years old will have their accounts suspended immediately. Any funds deposited will be returned through the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer) after a standard review period. Any winnings accumulated during the period of underage play will be forfeited, as the underlying betting activity was in breach of our terms.

bethdb also encourages parents and guardians in Bangladesh to make use of parental control tools available through internet service providers, mobile devices, and third-party filtering software to restrict access to gambling websites for minors in the household. If you are concerned that a young person in your care has accessed bethdb, contact our support team immediately so that we can assist.

Think about your gambling activity over the past 12 months. For each question, consider whether the statement has applied to you never, sometimes, most of the time, or almost always. If you find yourself answering "sometimes" or more often to several of these questions, it may be a sign that gambling is starting to affect your life in a way that warrants attention.

bethdb allows players to set deposit limits at three intervals: daily, weekly, and monthly. For example, you might set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳20,000. Once any of these thresholds is reached, the platform will not allow further deposits until the relevant period resets — regardless of whether you have outstanding bets or feel confident about an upcoming match or game.

Deposit limits can be set or adjusted at any time through the "Responsible Gaming" section of your bethdb account settings. Reductions to your limit take effect immediately — there is no delay. However, if you wish to increase a limit, a mandatory 7-day cooling-off period applies before the increase becomes active. This cooling-off window is intentional: it gives you time to reflect on whether the increase is genuinely what you want.

If you would like assistance setting up deposit limits, our support team is available 24/7 and can walk you through the process in your account settings. We encourage all new players to set a deposit limit before placing their first bet.

• 1
  Log in to your bethdb account

  Access your account via bethdb.net and navigate to your profile settings from the top menu.
• 2
  Open the Responsible Gaming section

  Locate the "Responsible Gaming" or "Player Protection" section within your account settings panel.
• 3
  Select "Deposit Limits" and enter your preferred amount

  Choose daily, weekly, or monthly, enter the amount in Bangladeshi Taka (৳), and confirm your selection.
• 4
  Confirm and save

  Your new limit takes effect immediately. You will receive a confirmation notification via email to your registered address.

A time-out is a temporary suspension of your bethdb account. During the time-out period, you will be unable to log in, place bets, deposit funds, or interact with any games on the platform. All marketing communications will also be paused for the duration of your time-out.

bethdb offers time-out periods of 24 hours, 7 days, 30 days, and 90 days. You can request a time-out at any time through your account settings or by contacting our support team directly. Time-outs cannot be cancelled or shortened once activated — this is a deliberate feature to ensure that the break is genuine and effective.

When your time-out period expires, you will receive a notification before your account is reactivated. At that point, you have the option to extend the time-out further, set a deposit limit before resuming play, or choose self-exclusion if you feel that more permanent action is needed.

Available Time-Out Periods

• 24-Hour Break A short cooling-off period suitable for players who have had an emotionally charged session or want to avoid impulsive follow-up betting after a significant loss.
• 7-Day Break A one-week pause that allows you to rebalance your weekly routine and evaluate how much time and money gambling is taking up in your life.
• 30-Day Break A month-long break for players who are seriously reconsidering their gambling habits and want a meaningful period away from the platform.
• 90-Day Break A three-month suspension that mirrors the duration typically recommended by gambling counsellors for players showing moderate signs of problem gambling.

When you self-exclude from bethdb, your account is permanently deactivated for the duration of the exclusion period. You will not be able to create a new account using the same identity details, email address, phone number, or payment method during this period. bethdb's compliance team monitors for attempts to circumvent self-exclusion and will close any accounts that appear to belong to a self-excluded player.

Self-exclusion periods available on bethdb are 6 months, 1 year, 3 years, and permanent (indefinite). We recommend choosing permanent self-exclusion if you are experiencing severe gambling-related harm. The decision to self-exclude is one of the most constructive steps you can take — bethdb's team will support you through this process without judgement.

To request self-exclusion, contact the bethdb support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered account email address. Your account will be suspended within 24 hours of your request being received, and you will receive written confirmation by email once the exclusion is active.

During the self-exclusion period, bethdb will also remove you from all marketing lists. You will not receive any promotional emails, SMS messages, or bonus offers. If you receive any marketing communication from bethdb after your self-exclusion has been confirmed, please contact us immediately so that we can investigate and correct the issue.

All responsible gaming requests are treated with complete confidentiality. Our support agents are trained to handle sensitive conversations with empathy and professionalism. Whether you are reaching out for yourself or on behalf of a family member, we are here to help.

You can reach us through any of the channels below. For formal requests such as self-exclusion or account closure, email is the recommended channel as it creates a written record of your request and our response.

• Email Support [email protected] — For responsible gaming requests, account limit changes, self-exclusion, and formal inquiries. Response within 2 hours, 24/7.
• Live Chat Available directly on the bethdb platform, 24 hours a day. Suitable for immediate assistance, general questions, and real-time guidance on account tools.
• WhatsApp +880 1700 000000, available from 8 AM to midnight Bangladesh Standard Time (BST, UTC+6). Suitable for general support inquiries in English.